Trying to make sense of the socio-technical mashup that is called software development

Evelyn van Kelle focuses on the interplay between technical issues and social dynamics. She believes that the world of IT becomes exponentially stronger with sound communication, and that we tend to mistake organizational issues for technical problems. If we understand how social dynamics and heuristics are affecting both our systems and systems of work, we can become the social-technical developers that the world (really) needs.